Last Updated: December 2, 2025
Help Line Academy (PVT) LTD (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [helpline.zya.me] or enroll in our vocational training courses.
We operate in strict compliance with the Personal Data Protection Act, No. 9 of 2022 of Sri Lanka.
1. Information We Collect
We collect personal data that is necessary to provide our educational and foreign employment services. This includes:
- Personal Identification: Full name, National Identity Card (NIC) number, date of birth, and passport details.
- Contact Information: Phone number (WhatsApp), email address, and physical address.
- Educational & Professional Details: NVQ qualification levels, past work experience, and educational certificates.
- Health Information: Medical history or physical fitness reports (only as required for Israel Caregiver job applications and SLFEB compliance).
- Technical Data: IP address, browser type, and device information when you access our website.
2. How We Use Your Information
We use your data for the following lawful purposes:
- Course Enrollment: To register you with the Tertiary and Vocational Education Commission (TVEC).
- Foreign Employment Processing: To submit your details to the Sri Lanka Foreign Employment Bureau (SLFEB) and relevant agencies in Israel or other countries for job placement.
- Communication: To send you course schedules, exam results, and intake updates via WhatsApp or Email.
- Legal Compliance: To comply with government regulations and audit requirements.
3. Sharing of Your Information
We do not sell your personal data. However, we may share your information with:
- Government Authorities: TVEC, SLFEB, and Ministry of Foreign Affairs as required by law.
- Foreign Employers/Agencies: Recruitment agencies in Israel or other destination countries specifically for your job application.
- Service Providers: Third-party IT support or hosting services (under strict confidentiality agreements).
4. Data Storage and Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction.
- Digital Records: Stored on secure servers with restricted access.
- Physical Records: Student files are kept in locked cabinets at our Bandaragama office.
- Retention: We retain your data only as long as necessary for your training and employment period, or as required by Sri Lankan law.
5. Your Rights (Under Sri Lanka PDPA No. 9 of 2022)
As a data subject, you have the following rights:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can ask us to correct incorrect or incomplete data (e.g., a wrong phone number).
- Right to Erasure: You can ask us to delete your data if it is no longer needed for the purpose it was collected (subject to legal record-keeping laws).
- Right to Withdraw Consent: You may withdraw consent for marketing communications at any time.
To exercise these rights, please contact our administration office using the details below.
6. Cookies Policy
Our website uses cookies to improve user experience.
- Essential Cookies: Required for the website to function.
- Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics). You can choose to disable cookies through your browser settings, though this may affect some website features.
7. Third-Party Links
Our website may contain links to external sites (e.g., Facebook, Government Portals). We are not responsible for the privacy content or practices of these third-party sites.
8. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:
Help Line Academy (PVT) LTD
- Address: 327/B2, Piliyandala Road, Madagama Junction, Bandaragama, Sri Lanka.
- Hotline: +94 71 546 5556
- Email: helplineacademyhla@gmail.com